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UPS: We’ll deliver your parcel when it suits us

From the Guardian’s consumer column: 

‘At least rail companies can usually give you a time for their trains, even if they don’t stick to it. That is a feat delivery firms have not yet achieved, despite the miracles of modern communication, and Nia Williams wonders why. “UPS tried to deliver a laptop without warning when we were at work,” she writes. “We asked them to try on a Wednesday after 4pm, but they couldn’t guarantee a time or day. They called round on the Tuesday, again when we were at work. Then they agreed to try to deliver late on Wednesday, so I took the afternoon off work and arrived home to find they had already been. That was their third and final attempt.”

‘UPS claims it can’t offer exact delivery times, or even four-hour windows of opportunity, because of “the unpredictability of road conditions, changing shipment volumes and the planning of driver routes”. It points out that customers can arrange to receive a parcel at work or elsewhere.’

This entry was posted on Wednesday, March 29th, 2006 at 5:50 am and is filed under UPS. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

4 Responses to “UPS: We’ll deliver your parcel when it suits us”

  • 1
    BFTS99
    April 1st, 2006 18:15

    You obviously have no idea how any shipping company works. FedEx, DHL and the USPS wouldnt do any different for you. Start studying how shipping works before you go off on rants. Tracking numbers have a purpose, you could have easily had them hold the package for you at the station or have them change the delivery to your place of work.

  • 2
    Roland
    April 5th, 2006 10:49

    I disagree with the comment. I can tell any of my customers when their mail carrier will get there, usually within 30 minutes. I have also made special trips to deliver packages to customers who needed special attention. I know that all Post Offices are different, but there are many of us who will go out of our way to help those who need it.

  • 3
    BFTS99
    April 12th, 2006 12:40

    Ok, Roland, can you tell me that the USPS is REQUIRED to do that service, and that they would do so for EVERY CUSTOMER EVERY DAY, even if EVERY HOUSE ON THE ROUTE required such a service, or do you have, like UPS has, a set time to get back in the day? Perhaps you are not that busy.

  • 4
    MSP
    May 29th, 2006 12:42

    C’mon BS, with all your great technology can’t you handle it?