An online bookseller runs into “Strange behavior at the USPS”
An interesting story of a book gone astray in the postal service, which confirms a couple of things:
- delivery confirmation is essential
- the USPS is a really, really big place where stuff can get lost sometimes
- having to go through a voice recognition 800 number to reach a local post office is not a good idea, especially when it never actually connects you to a human being
Delivery confirmation is not tracking.