An interesting story of a book gone astray in the postal service, which confirms a couple of things:

• delivery confirmation is essential
• the USPS is a really, really big place where stuff can get lost sometimes
• having to go through a voice recognition 800 number to reach a local post office is not a good idea, especially when it never actually connects you to a human being

BriteDay Books

This entry was posted on Friday, March 31st, 2006 at 7:35 am and is filed under customer service. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.