The Los Angeles story and the definition of service
The LA Daily News story about lengthy delays in processing mail in Los Angeles is a serious matter by itself (see Congressman Waxman’s letter requesting a full investigation by the OIG). But it should also serve as yet another reminder to the USPS that the public, the media and the politicians have a very different view of what service means than we sometimes do.
In discussing proposed consolidations, USPS spokespersons have focused on overnight delivery standards, while the APWU has raised a host of other issues, from collection box cutoff times to delivery times. That has allowed the union to argue that all it’s concerned about is the welfare of our customers, not the convenience of its members. Regardless of how you feel about that, you can’t deny that it worked in Rockford.
If Rockford and the other AMP controversies demonstrated a broadened view of ’service’, the LA case show that one piece of paper can drastically narrow the focus. Henry Waxman doesn’t care what LA’s overnight EXFC score was in Quarter 3- he wants to know why there was six day old first class mail in the inventory on May 4, 2006.
again,this just shows how management through cutting jobs(bids),and reverting them,can really make a lot of people look bad.this is what the union means when they put down consolidation,giving more work to alredy under staffed plants.