GAO- Transforming USPS Business Model a Priority for New Congress
TweetComptroller General David M. Walker has provided Congressional leaders with a list of priorities for the upcoming session of Congress. Among the fifteen ‘Near Term’ recommendations from the GAO chief is “Transform the Postal Service’s Business Model”.
Here’s what Walker had to say:
The U.S. Postal Service is under increasing financial pressure as the Internet, electronic bill payment, and growing competition from private delivery companies change the nation’s communication and delivery sectors and negatively impact mail volumes. These changes raise questions about the role of the federal government in providing postal services and whether the Postal Service can remain a self-financing government provider of affordable universal postal services in the 21st century. The Postal Service’s business model, established when it was reorganized in 1970, relies upon growth in mail volume to cover the costs of its ever-increasing nationwide delivery network to all homes and businesses. This business model is increasingly outmoded as First-Class Mail volume declines and the changing mail mix provides less revenue contribution, which has put the Postal Service’s financial viability at risk. The Service is working to cut costs, improve productivity, reduce its workforce, and make other changes under its existing authority. However, comprehensive postal reform legislation is needed to provide the necessary incentives and flexibilities needed for the Service to transition to a modernized business model so that it can continue providing high-quality, universal postal services.
Key Topics Needing Congressional Oversight
- Ensure that the Postal Service maintains services consistent with its standards as it implements changes to reduce costs related to providing postal services.
- Assess the Postal Service’s changes to its mail processing and transportation networks to ensure that they are reasonable, transparent, and coordinated with affected stakeholders, and that they achieve intended cost savings and efficiencies.
- Adopt flexible, performance-oriented, and market-based compensation systems for postal employees.

November 21st, 2006 10:52
i understand the need for chage in a changing world,but not everyone has a computer,not everyone pays by computer.the people who make the changes need to see what they are talking about before they do make changes.not just listen to direct marketers. i am a postal clerk,who processes mail daily.i see the mail that is barcoded by the private sector.a lot of it is done wrong(barcodes),and a lot of it is not even machineable,yet they get a discount.and if pay by performance is brought into play, a lot of people in charge don`t even know what they are doing, and i don`t want them being responsible for my performance…
November 22nd, 2006 01:57
Wow Kurt. Sounds like you are going to be left behind, possibly without a job even. As time goes on, yes, more and more people will see that paying bills online is better and safer and more reliable and cheaper. Right now only 4% of mail is personal corrospondance…grandma sending a birthday card or an actual letter. Another what…5% might be commercial mail with a stamp…so then close to 90% might be pre sorted first class and junk mail class mail…all presorted. Sure there are some errors that will need guys like Kurt to sort but overwhelmingly, most mail just goes right on through, machined, worthy of discounts…Why exactly hasn’t the mail processing service been completely farmed out?
November 24th, 2006 08:03
I’m not sure where Alex works, but it’s not in a processing plant. This wonderful, clean, perfect mail he’s talking about doesn’t exist for the most part. A large percentage of the mail that is discounted doesn’t deserve to be. Mailers bundle things poorly, mislabel trays and bundles.. it goes on and on.
November 26th, 2006 20:56
Volume is up. Delivery points are up. Revenue is up. Overtime is up… Seems like a no brainer to me.