Murphy Presses USPS for Answers Regarding Meriden Route Changes
Press release:
Today, Congressman Chris Murphy (CT-5) released a letter he sent to Frank Marshall, Acting District Manager for the United States Postal Service to get answers for Meriden residents about how the Postal Service is going to resolve the mail delivery delays in the city caused by the recent elimination of eight routes.
“Individuals and businesses rely on the United States Postal Service; they expect to receive their bills, paychecks, and other important packages in a timely manner. The Postal Service’s sudden change in service begs not only explanation, but a solution,” said Murphy.
Murphy has received calls into his office about the situation. Many of those affected by the route changes are senior citizens, who are waiting until the late evening for their mail to arrive.
Minor adjustments to the routes have not remedied the delays. As a result, Murphy has asked the United States Postal Service detail how the routes are being improved to provide better customer service.
“I don’t think it’s too much to ask that the Postal Service deliver for their customers, the residents of Meriden, before they go to bed every night,” said Murphy.
September 13th, 2008 19:25
The Postal Service is under reporting the mail volume number. For example, the carrier is about 30 minutes overtime in volume, but yet the supervisor says he can make it in eight, or says that the carrier is over only 15 minutes. The supervisor uses the computer print -out to tell each carrier how much time overtime they are allowed. This practice of feeding the computer, or lack of, for that matter, will eventually show that incorrectly the all the routes are under eight hours. Then the route cuts come along and the real life begins…
September 15th, 2008 12:01
Sounds like COR route adjustment process strikes again!!
September 17th, 2008 11:15
I have to ask, how does one know that the Postal Service is under reporting mail volumes? Has one counted the mail to compare tallies? Are the mail carriers slowing down in protest of these route adjustments? Is there a very shallow learning curve for the carriers? There are many factors to take in consideration after routes are adjusted. One has to give it 30 days to see how they will work out. One also has to monitor carrier performance to ensure that the carriers are performing to their own previous standards.