Comments on: Postal Customer Satisfaction Score Reaches Four-Year High

By: Sally

Sally — Fri, 20 Nov 2009 23:43:39 +0000

How can this be when all we ever get is bad press.Is there two worlds, the real one and the one Postalnews lives in.The ship is sinking and customers are complaining about long wait time in line,PO closing,plants closing.Sorry but I am totally confused by this article.Could this be more management lies.

By: Harold Hankins

Harold Hankins — Thu, 19 Nov 2009 22:37:33 +0000

They sure didn’t ask me, quality of service has gone down drastically. We currently ship between 200 and 300 first class packages (6×9 envelope, couple of ounces) a day. Starting 4 or 5 months ago around 50 percent of our first class parcels started taking over 2 weeks to deliver. A lot of them are still undelivered after 3 or 4 weeks. The Van Nuys, CA postmaster even came out to our office, but can’t figure out why it takes so long. UPS ground is reliably delivered anywhere in the continental US in 7 days or less. The post office is so badly run it just can’t compete anymore. It’s not the postal carriers, it’s management that’s bad.

By: Strat

Strat — Sun, 15 Nov 2009 03:03:49 +0000

Carriers? Mail handlers? They are NOT the ones leaving such wonderful ratings. Perhaps it’s the union workers kissing butt, while they make deals to save their jobs in their state while the workers ( up to 20 year long employees) are at risk of being sent out of state. People who don’t know people that work for the post office will never know the endless stress and insanity they are subjected to due to miss management and budgeting problems.

By: mule

mule — Sat, 14 Nov 2009 12:07:16 +0000

Thank all of the carriers for this rating, I would love to see it broken down. Service at the window satifaction? Customer complaints handled by supervision? Hours of operation issues? All of the questions reported out by catagory so we can really see which aspects of the postal service are getting the highest ratings. If the PMG thinks we should continue to close offices and cuts days of service he is totally out of touch with reality. He will make another VP and their staff to look at the numbers for another $500K this year.

By: Orson Wells

Orson Wells — Sat, 14 Nov 2009 00:29:43 +0000

Who stuffed that ballot box? Let’s see what the employee satisfaction score is.

By: Ted Johnson

Ted Johnson — Fri, 13 Nov 2009 23:55:38 +0000

This is the funniest thing I have ever read. The final S in USPS stand for system because there is no service. Heck my post office is locked from 4:30 p.m. until 8:00 a.m. and over the weekend. How can I get mail when there is no service? Give me a break. The USPS should just close up, sell out to FedEx and fade away into obscurity.

By: Don

Don — Fri, 13 Nov 2009 18:52:35 +0000

Service is great, and to make it even better Potter wants to eliminate one day of delivery, down to five. Doesn’t sound like someone that is concerned about service.