Comments on: Clerk suspended for telling customers to write their Congressman about long lines at the window http://www.postalnewsblog.com/2009/11/30/clerk-suspended-for-telling-customers-to-write-their-congressman-about-long-lines-at-the-window/ more from postalnews.com Wed, 08 Feb 2012 21:55:43 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Joe http://www.postalnewsblog.com/2009/11/30/clerk-suspended-for-telling-customers-to-write-their-congressman-about-long-lines-at-the-window/comment-page-1/#comment-150029 Joe Tue, 09 Mar 2010 06:19:26 +0000 http://www.postalnewsblog.com/?p=1771#comment-150029 We have customers waiting in line 30-40 minutes. It would be a simple managemnt analysis to determine the number of customers each hour on particulars days: ie Lunch, 1st or 3rd of the month and staff according to the flow of customers. This would go a long way in helping both sides of the issue. We have customers waiting in line 30-40 minutes. It would be a simple managemnt analysis to determine the number of customers each hour on particulars days: ie Lunch, 1st or 3rd of the month and staff according to the flow of customers. This would go a long way in helping both sides of the issue.

]]> By: BeenThere http://www.postalnewsblog.com/2009/11/30/clerk-suspended-for-telling-customers-to-write-their-congressman-about-long-lines-at-the-window/comment-page-1/#comment-148756 BeenThere Fri, 26 Feb 2010 06:09:32 +0000 http://www.postalnewsblog.com/?p=1771#comment-148756 1 week, 2 weeks, Fired. It's just a paid vacation. 1 week, 2 weeks, Fired. It’s just a paid vacation.

]]> By: ace http://www.postalnewsblog.com/2009/11/30/clerk-suspended-for-telling-customers-to-write-their-congressman-about-long-lines-at-the-window/comment-page-1/#comment-146118 ace Tue, 26 Jan 2010 00:39:35 +0000 http://www.postalnewsblog.com/?p=1771#comment-146118 Nicely said rfryery.........thank you ! Nicely said rfryery………thank you !

]]> By: rfryery http://www.postalnewsblog.com/2009/11/30/clerk-suspended-for-telling-customers-to-write-their-congressman-about-long-lines-at-the-window/comment-page-1/#comment-145791 rfryery Fri, 22 Jan 2010 05:52:52 +0000 http://www.postalnewsblog.com/?p=1771#comment-145791 Sounds like I'll be in the miniority here but...in my opinion the employee was wrong to discuss postal operations with customers. Especially by asking if they "liked waiting in line"? All that can do is fire up a customer because the answer is obvious. If a customer would have asked the question of who they could contact, Sure, go ahead and answer them, but there's no need to express your personal opinions or PO business to the customers. We are all hired and paid a professional salary and we should all be profession when dealing with the public. If you can't do that, quit and go to Burger King and do it your way. If you don't have something good to say, keep your mouth shut. And no, I'm not in management. I just feel that employees undermining the organization is detrimental and should not be tolerated. Sounds like I’ll be in the miniority here but…in my opinion the employee was wrong to discuss postal operations with customers. Especially by asking if they “liked waiting in line”? All that can do is fire up a customer because the answer is obvious. If a customer would have asked the question of who they could contact, Sure, go ahead and answer them, but there’s no need to express your personal opinions or PO business to the customers. We are all hired and paid a professional salary and we should all be profession when dealing with the public. If you can’t do that, quit and go to Burger King and do it your way. If you don’t have something good to say, keep your mouth shut. And no, I’m not in management. I just feel that employees undermining the organization is detrimental and should not be tolerated.

]]> By: ACE http://www.postalnewsblog.com/2009/11/30/clerk-suspended-for-telling-customers-to-write-their-congressman-about-long-lines-at-the-window/comment-page-1/#comment-145195 ACE Tue, 12 Jan 2010 14:49:16 +0000 http://www.postalnewsblog.com/?p=1771#comment-145195 Fed up please wake up….You reference the very thing we are trying to protect, stamp sales and monopolized delivery. If we continue to lose money we run the risk of losing many more jobs. My point that you missed, 8 hours work for 8 hours pay….get motivated and serve our customers with a smile, on time delivery instead of extending breaks, lunch, etc. Management NPA, bonuses, was negotiated nationally as a result of managers losing COLA’s and overtime wages, know your facts. Business 101 ! Fed up please wake up….You reference the very thing we are trying to protect, stamp sales and monopolized delivery. If we continue to lose money we run the risk of losing many more jobs. My point that you missed, 8 hours work for 8 hours pay….get motivated and serve our customers with a smile, on time delivery instead of extending breaks, lunch, etc. Management NPA, bonuses, was negotiated nationally as a result of managers losing COLA’s and overtime wages, know your facts. Business 101 !

]]> By: fed up http://www.postalnewsblog.com/2009/11/30/clerk-suspended-for-telling-customers-to-write-their-congressman-about-long-lines-at-the-window/comment-page-1/#comment-145122 fed up Mon, 11 Jan 2010 16:51:16 +0000 http://www.postalnewsblog.com/?p=1771#comment-145122 ace, let explain something to you. in business 101 they do not teach mngt. to ignore customers for their own personal gain (a bonus). we are in business to serve the public. the post office is not a true business. it is a govt. owned monopoly. we are the only people who can sell a stamp. we are the only people who go door to door every day 365. they have been trying to do this for over 100 yrs. and still can't get it right. maybe you should go work for gieco, there a cave man can do it. ace, let explain something to you. in business 101 they do not teach mngt. to ignore customers for their own personal gain (a bonus). we are in business to serve the public. the post office is not a true business. it is a govt. owned monopoly. we are the only people who can sell a stamp. we are the only people who go door to door every day 365. they have been trying to do this for over 100 yrs. and still can’t get it right. maybe you should go work for gieco, there a cave man can do it.

]]> By: Gotw http://www.postalnewsblog.com/2009/11/30/clerk-suspended-for-telling-customers-to-write-their-congressman-about-long-lines-at-the-window/comment-page-1/#comment-144812 Gotw Fri, 08 Jan 2010 02:31:08 +0000 http://www.postalnewsblog.com/?p=1771#comment-144812 Many customers don't know who to call make a dif the congressmen is best answer.the postmaster often can't get much done due to incentive pay! They get performance pay to reduce customer service ! Inspectors get paid to investigate management then do nothing of managements waste and abuse ! Where is checks and balance ? Many customers don’t know who to call make a dif
the congressmen is best answer.the postmaster often
can’t get much done due to incentive pay!
They get performance pay to reduce customer service !
Inspectors get paid to investigate management then do nothing
of managements waste and abuse ! Where is checks and balance ?

]]> By: annie http://www.postalnewsblog.com/2009/11/30/clerk-suspended-for-telling-customers-to-write-their-congressman-about-long-lines-at-the-window/comment-page-1/#comment-144217 annie Fri, 01 Jan 2010 11:28:03 +0000 http://www.postalnewsblog.com/?p=1771#comment-144217 love ace's comment- perhaps that 10 minute break should have been 10 minutes that you took instead of the 15 and same for your counterpart- perhaps that personal conversation you had with the customer you served prior shouldn't have happened move the lines yourself or go get a different job for $7.50 love ace’s comment-
perhaps that 10 minute break should have been 10 minutes that you took instead of the 15 and same for your counterpart-
perhaps that personal conversation you had with the customer you served prior shouldn’t have happened
move the lines yourself or go get a different job for $7.50

]]> By: ace http://www.postalnewsblog.com/2009/11/30/clerk-suspended-for-telling-customers-to-write-their-congressman-about-long-lines-at-the-window/comment-page-1/#comment-143999 ace Wed, 30 Dec 2009 01:44:09 +0000 http://www.postalnewsblog.com/?p=1771#comment-143999 Let me finish... Move the line, like it was your own business.. When we over staff we lose money, salary & benies account for 80% of our revenue.....Instead of writing your congress person learn a little about business...our business. Get on the SL abusers and IOD people or maybe just continue to blame management..........easy enough. Wal Mart will open another register at $7.50 an hour..... Must be great managers over there.......APPLY Let me finish…

Move the line, like it was your own business.. When we over staff we lose money, salary & benies account for 80% of our revenue…..Instead of writing your congress person learn a little about business…our business.
Get on the SL abusers and IOD people or maybe just continue to blame management……….easy enough.

Wal Mart will open another register at $7.50 an hour…..
Must be great managers over there…….APPLY

]]> By: ace http://www.postalnewsblog.com/2009/11/30/clerk-suspended-for-telling-customers-to-write-their-congressman-about-long-lines-at-the-window/comment-page-1/#comment-143996 ace Wed, 30 Dec 2009 01:31:12 +0000 http://www.postalnewsblog.com/?p=1771#comment-143996 help help

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